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he package will be delivered to the courier:

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• The first working day after receipt of payment in the event of prepayment.
• The first working day after receipt of payment in case of cash (the cash payment is accepted only for shipments to Italy).
  It may be that the merchandise is not available in our store, or that it objects handcrafted products (ceramic art or embroidery ...) 's supply of the product requires a few more days; In this case, we notify the delay to the customer.

 

 

For purchases that cover the embroidery, ceramics and other products made by hand should send an e-mail to have accurate information on availability, and possibly the timing of implementation of 'object.

 

 

Shipments by courier:
In ITALY delivery of shipments is normal in 48/72 hours from the pack. In other EUROPEAN COUNTRIES delivery occurs normally in 72/96 hours from the pack.

 

If some products might get broken (eg ceramics or wine), sent a free new product with equal or equivalent, but only after there will be received a picture of 'object broken near the package that contained.
In case of theft or loss will send a new product, and if the same were to be unavailable or exhausted, suggest 'a different product, but with equivalent features. The customer may reject the second product and request a refund.